Are you someone who loves organization, thrives on collaboration, and takes pride in delivering exceptional customer service? Do you want to be a vital part of a fast-paced team where your attention to detail and communication skills make a real impact? FabACab is looking for a Customer Experience Coordinator to help us bring custom-designed elevator interiors to life—beautifully and flawlessly.

About the Role:

As a Customer Experience Coordinator, you’ll be the bridge between our Territory Sales Representatives, valued customers, and our internal production teams. Your mission? Ensure that every project transitions smoothly from signed approval drawings to a finished product with precision, professionalism, and a dash of FabACab flair.

You’ll work closely with 2–3 Territory Sales Reps, taking the baton after the sale and managing each job’s journey into production—making sure no detail is missed, no update is delayed, and every experience feels seamless for our customers.

What You’ll Do:

• Coordinate sold projects from sales handoff through production.

• Verify and organize job documentation to ensure accuracy before production begins.

• Be the go-to communicator—liaising with customers to confirm specs, gather approvals, and keep them informed.

• Proactively track project progress and resolve issues as they arise.

• Collaborate with internal teams (engineering, production, logistics) to deliver top-notch results.

• Keep our internal systems updated with milestones and project status.

• Provide an outstanding customer experience—always responsive, always solutions-focused.

What We’re Looking For:

• A detail-oriented organizer who thrives in a fast-moving environment.

• A clear and confident communicator who enjoys helping others.

• A team player with a positive attitude and a commitment to service excellence.

• Project coordination experience is a bonus—but if you’re quick to learn and eager to grow, we want to hear from you!

Compensation & Benefits:

• Annual base salary of $44,000

• Performance-based bonus plan

• Health, dental, vision, disability, and life insurance

• Up to a 4% retirement match

• Monthly cell phone stipend

• 18 vacation days annually (increases to 24 days after 3 years)

• 3 sick days annually

• 1 volunteer day per year

• Paid holidays

At FabACab, we don’t just design and manufacture elevator interiors—we build lasting partnerships with our clients and teammates. You’ll be part of a collaborative, high-performing team that values growth, creativity, and mutual support. We believe in doing great work—and having fun while we do it.

Ready to elevate your career? Apply now and be the reason our customers keep coming back!